Last Updated: June 30, 2026

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Processing Time

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Because many of our products are made-to-order and customized, processing times may vary.

Standard processing time is approximately 5–10 business days before shipment. During launches, holidays, and promotional periods, processing times may be extended.

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Shipping

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Once an order has shipped, customers will receive a shipping confirmation email with tracking information.

Frankie is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances outside of our control.

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Incorrect Shipping Addresses

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Customers are responsible for providing accurate shipping information at checkout. Frankie is not responsible for packages shipped to incorrectly entered addresses.

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Lost or Stolen Packages

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Once a package has been marked as delivered by the shipping carrier, Frankie is not responsible for lost or stolen packages. Customers should contact the carrier directly to file a claim.

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International Shipping

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Customers are responsible for any duties, taxes, customs fees, or import charges imposed by their country.