Last Updated: June 30, 2026

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Due to the personalized and made-to-order nature of our products, all sales are final.

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Custom Orders

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We do not accept returns, exchanges, or cancellations on customized, embroidered, or engraved products unless the item arrives damaged or an error was made by Frankie.

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Damaged or Incorrect Items

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If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with:

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• Your order number

• A description of the issue

• Clear photographs of the product

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If approved, we will provide a replacement, repair, store credit, or refund at our discretion.

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Non-Custom Items

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If Frankie offers non-custom products in the future, eligible returns must be initiated within 14 days of delivery and products must be unused and in original condition.

Refund Processing

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Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.